Privacy

PRIVACY POLICY

We’re committed to protecting the privacy rights of individuals and will take reasonable steps to ensure all personal information required for the purposes of conducting Four Winds Vineyard business is collected, used and stored appropriately.

WHAT IS PERSONAL INFORMATION?

Personal information does not have to clearly identify a person, it need only provide sufficient information to lead to the identification of a person and includes a person’s name, address, telephone number and email address. It is not limited to confidential or sensitive personal details, and may be held in paper or electronic records.

WHAT INFORMATION DO WE COLLECT AND HOLD?

Four Winds Vineyard does not collect personal information when individuals visit and browse our website. We will only collect information necessary for the company to carry out its functions and activities, such as supplying customers with products ordered. Types of personal information we collect include the customer’s name, address, phone number and credit card details for the processing of order purchases. This information is stored securely to ensure ease and consistency with future purchases, and provide the customer with a purchase history if requested.

Four Winds Vineyard may also collect personal information for secondary purposes, such as providing individuals with news and information regarding Four Winds Vineyard products and promotions. This information is only provided if specifically requested by the individual via a webpage signup or by ticking the box on the Four Winds Vineyard order form. Individuals may unsubscribe at any time with instructions included in each email.

COOKIES

Four Winds Vineyard uses cookies to distinguish you from other users on our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. By continuing to browse the site, you agree to our use of cookies.

Cookies are files with a small amount of data that are stored on your browser or the hard drive of your computer, when you access information at that site.

Cookies are widely used in order to make websites work more efficiently, as well as to provide information to the owners of the website (and any third parties they work with) and to manage elements of their business. Without certain cookies, some areas and functionalities of a website will not work (e.g. user logins).

We use the following types of cookies:

• Strictly necessary cookies. These cookies are essential for the operation of our site to enable you to move around our site and use its features. They include, for example, cookies that enable you to log into secure areas of our site. Without these cookies our site does not work properly.
• Analytical/performance cookies. These cookies collect information about the number of visitors to our website and how visitors use the website; they do not collect personally identifiable information, and the information collected is aggregated such that it is anonymous. We only use these cookies to improve how our website works.
• Functionality/preference cookies. These are used to recognise you when you return to our site and enable us to remember the choices you make when using our site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

BLOCKING/DELETING COOKIES

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. You can also delete cookies by selecting the appropriate option in your browser settings. If you use different computers/mobile devices in different locations you will need to ensure that each browser is adjusted to suit your cookie preferences.  However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

If you would like to disable “third party” cookies you can turn them off by going to the third party’s website and getting them to generate a one time “no thanks” cookie that will stop any further cookies being written to your machine.

For more information on Google Analytics cookies, please refer to https://developers.google.com/analytics/devguides/collection/gajs/cookie-usage.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. For example, if you take the opportunity to share content or connect to our social media platforms from our site through our social buttons (e.g. Facebook, Twitter etc.), you should be aware that these sites are likely to collect information about your online activities. We have no control over this. We suggest that you check the privacy policies (if any) of such third party websites for more information about their use of your information and/or how to opt out or delete such information.

USE AND DISCLOSURE OF INFORMATION

Information collected shall only be used for the express purposes it was collected for. Four Winds Vineyard will not disclose the information to any third parties except where it may be disclosed to a third party, such as a courier or mail delivery service, for the purpose of fulfilling the order. Four Winds Vineyard may disclose personal information if authorised or required by law, but will not disclose your personal information in any other instance without your consent.

DATA QUALITY AND SECURITY

Four Winds Vineyard will make reasonable attempts to ensure personal information supplied is correct and up to date, and will protect personal information from misuse or loss by keeping all details secure and inaccessible to the general public and employees who do not require access to the information. Four Winds Vineyard’s website uses industry standard SSL encryption to help protect credit card details as they are transmitted between your computer and the website.

Four Winds Vineyard does not store any credit card information. Instead, credit card transactions are processed by a secure payment gateway, which are PCI compliant. When a transaction is made, the payment gateway encrypts the card details and saves it as a data token. For recurring transactions, such as a subscription, or if a refund is required, Four Winds Vineyard uses the data token, ensuring that we never have access to your cardholder data. Tokenisation is a data security feature where sensitive information, such as an account number, is effectively replaced with a non-sensitive alternative made up of a random string of characters, called a token.

ACCESS AND CORRECTION

Individuals have the right to access and modify their personal information by logging into their account or contacting us direct at hello@fourwindsvineyard.com.au

SERVICE PROVIDERS

Four Winds Vineyard may employ third-party companies and individuals for the following reasons:

• To facilitate our services;
• To provide the service on our behalf;
• To perform service-related services; or
• To assist us in analysing how our service is

Users of these services are advised that these third parties have access to your personal information only as necessary to perform the tasks assigned to them on our behalf.

However, they are obligated not to disclose or use the information for any other purpose.

SECURITY

We value your trust in providing us your personal information, so we are always striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

LINKS TO OTHER SITES

Our website may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites operate independently of us, so we strongly encourage you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third- party sites or services.

CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time, so we recommend you review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

CONTACT US

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at hello@fourwindsvineyard.com.au or call 02 6227 0189