We are constantly looking at ways that we can improve our operations. One area that we have been looking at recently is our cash handling.
When we opened the cellar door in 2013 around 40% of our transactions were cash, today it is just over 11% and continuing to decline.
Like any small, regional business, we are facing challenges such as increasing labour costs and costs of production. We need to continue to find efficiencies in the way that we operate. One way that we can do this is to stop handling cash. Cash management takes on average an hour each day regardless of the amount of cash that we take. When we added in a one-hour round trip to the bank this was a big chunk of time and resources that could be better spent in the business.
When we look at our operations behind the bar we can see that card payments allow us to spend more time with our customers interacting and less time transacting.
Card and mobile payments are the future. The majority of the travel industry no longer take cash examples are businesses such as; airlines, Uber and Airbnb. Internationally there are countries that are quickly moving to a cashless society; Sweden, Norway, Denmark and Finland are leading the way in Europe.
We accept payment by credit card, debit card or mobile app. We are looking forward to the change and taking the time that we have traditionally spent on cash handling and investing it in better ways to serve you.
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